Returns & Exchanges

Not happy with your gear? Ordered the wrong part? Need it in a different size? You can return or exchange any new, unused and uninstalled gear within 30 days of delivery to your door. Simply contact our customer service team to obtain a RA (Return Authorization) number and return shipping instructions for your goods. You may also email us for a faster response.

Absolutely - all goods purchased from PartsGiant can be exchanged within 30 days of delivery to your door. Simply contact our customer service team to obtain a RA number and return instructions. We will help you through every step of the process to be sure you get the gear your need right away.

We never charge restocking or handling fees of any kind for returns or exchanges on items sent back with a valid RA.

You may return or exchange an item within 30 days after receiving your order.

Please contact us right away in the event your package arrives damaged. We ask that you please keep all shipping cartons and the items just as they arrived at your door and we may ask that you, provide photographs to assist in handing a claim with the shipping carrier. Our warehouse staff carefully packages all of your items, yet on occasion, even the best-packaged items are damaged in transit. As the shipper, we handle all damage claims with the carrier and kindly ask for your patience since the process may take a few days.

In the event an item is defective out of the box, please contact us right away. In some cases, we may ask for photographs and/or a detailed description of the issue at hand. This information will allow us to address your concerns as quickly as possible.

All goods purchased from PartsGiant may be returned or exchanged as long as you contact us within 30 days of delivery to your door. Simply contact our customer service team to obtain an RA number and return instructions.

Our RA process is designed with efficiency in mind. When items are sent back with an RA, typical handling time is 1-2 business days after your parcel arrives at our facility. Please note, items that are returned without an RA may incur a delay in the return process.

PartsGiant will provide a return shipping label for hard parts that qualify for our Fitment Guarantee, including defective items or items that were sent in error. In any other case (eg. ordered wrong part/size), you will be responsible for all return shipping charges.

All products must be returned to PartsGiant in new, unused, unworn and uninstalled condition with all original packaging fully intact. Basically, we need everything shipped back to us just the way you originally received it. We understand that in certain situations, it’s impossible to know if a part doesn’t fit until you try to put it on, or that you won’t notice a piece of clothing is too small until you’ve tried it on. In most situations, we will be happy to help you out, we just ask that you carefully open the package and be sure not remove any tags or stickers or damage the retail packaging in any way before it’s sent back to us. Everything needs to be returned to us just as you received it. For parts, if you’re unsure the item will suit your needs, simply compare the new part to the part you’re replacing before attempting installation. For clothing, just try it on before removing any tags and walk around the carpeted portion of your home for a few minutes. Any signs of use, such as insect splatters, road debris, scratches or pet hair will render an item ineligible for return or exchange. If you have any questions regarding return eligibility, please contact our customer service team for assistance.

Please re-use all original packing material in the same arrangement as when it arrived at your door. The vast majority of items we ship are over-boxed to ensure a safe journey to you. If possible, please re-use the original shipping carton or find a similar-sized box.

Please ship your carefully packaged return goods to: PartsGiant ATTN: Returns RA #### 4665 Broadmoor Ave. SE Ste. 140 Grand Rapids MI 49512-5387

Due to the special nature of electronics, we're unable to accept any electrical items in return. In the event you notice the unit isn't working correctly upon installation, please contact us right away and we'll be happy to get the matter solved as fast as possible.

Yes, but only if the item is still in its original, unopened manufacturer packaging. No returns for any of these parts will be accepted if there's any evidence of use.

Exhaust Components – mufflers, headers and full systems are not eligible for return if they’ve been installed on your bike and the engine started. No exceptions. Exhausts must be returned in the exact same condition in which they were shipped to you. Only in situations where there’s a manufacturer defect can we accept exhaust parts in return after they’ve been installed.

Upon installation, we can no longer accept these parts in return. Please be careful before using screws to affix the seat or saddlebag to make sure everything fits properly for your needs. Only in situations where there’s a manufacturer defect can we accept these items in return after they’ve been installed.

Windscreens, windshields and their respective mounting kits can only be returned if they have not been installed. Mount kits that have been removed from their shrink-wrapped packaging cannot be returned. Only in the instance of a manufacturing defect can we accept these items in return after they’ve been installed.