Simply contact our customer service team to obtain an RA along with the proper return instructions. If your item meets the criteria noted below and shows no signs of use or attempted installation - you may return your goods for a full refund or as credit towards the exchange of a different item.
A RA (return authorization) number must accompany every return/exchange. All items must be returned in new, unused, unworn and uninstalled condition with all of the original tags and protective films still attached, manual(s) and the original packaging material. Simply re-use the original shipping carton or do your best to package the item just as it came to you. Do not write on the original manufacturer packaging.
Electronics, tools, stickers or repair manuals that have been removed from the original manufacturer's packaging or otherwise have had the manufacturer's seal broken cannot be returned for a refund.
Step 1: Request RA Number
Please contact us to request a RA (Return Authorization) number. We will gather some basic information on the order which you’d like to exchange or return. For exchanges, simply let us know the item name and number for the product you would like to have in exchange. If you’re unsure or can’t find what you need on our website, let us know as we’re more than happy to help you.
Step 2: Meeting Requirements
Double check that your item(s) meet the above requirements. If your item does not meet the above criteria, your item may not qualify for a refund or exchange and will be returned to you. If there are special circumstances surrounding the reason for your return or the condition of the item - please let us know prior to shipping the item back.
Step 3: Shipping Your Product
You may use the original PartsGiant.com box you received, or any plain cardboard box. Except for items originally shipped in the manufacturer packaging, all goods must be shipped inside a protective packaging. For items originally shipped in the manufacturer’s packaging, simply place the return shipping label over the old one. Do not write on the original manufacturer packaging.
Step 4: Receiving Your Refund or Exchange
Once your return is received at our warehouse, we will process your return within 1-2 business days. You will receive a confirmation that your account has been refunded or your new item for exchange has been shipped.